支持中心Support
我们是个小团队，没有客服机器人，所有邮件都由开发者本人阅读并回复。请直接说明你遇到的问题，我们通常在 3 个工作日内答复。 We’re a small team with no support bots — every email is read and answered by a developer. Just describe what went wrong; we usually reply within three working days.
公司总机Company switchboard
MNV LIMITED · 香港元朗宏業南街 22 號虹方 8 樓 802 室MNV LIMITED · Flat 02, 8/F, The Rainbow, 22 Wang Yip Street South, Yuen Long, N.T., Hong Kong
+852 2661 2188报告问题时请附上这些信息Please include this when reporting an issue
应用名称与版本号（在应用内「设置 → 关于」可以看到）、iPhone 型号与 iOS 版本、问题的复现步骤，以及必要的截图。信息齐全通常能省掉一整轮来回。请不要在邮件中附上密码、API 密钥或任何凭据——我们排查问题永远不需要它们。The app name and version (Settings → About inside the app), your iPhone model and iOS version, the steps to reproduce, and a screenshot if relevant. Complete details usually save a whole round trip. Please never include passwords, API keys or any credential in your email — we never need them to diagnose anything.
先看看这些Start here
怎么备份我的数据？How do I back up my data?
每款应用在设置里都提供导出功能，生成的备份文件由你自己选择保存位置。由于我们不在云端保存任何数据，定期导出备份是你唯一的保险，尤其是 Reflib PWD 和 Reflib CAL。Every app offers an export in its settings, and you choose where the resulting file goes. Because we keep nothing in the cloud, a regular export is your only insurance — especially for Reflib PWD and Reflib CAL.
请注意部分备份文件包含敏感内容：Reflib NIC 的备份含 API Key，Reflib PWD 的导出为明文。请存放在安全位置。Note that some backups contain sensitive material: Reflib NIC’s backup includes your API key, and Reflib PWD’s export is plain text. Keep them somewhere safe.
换新 iPhone，数据怎么迁移？How do I move my data to a new iPhone?
有两条路。一是在旧设备上导出备份文件，通过 AirDrop 传到新设备后在应用内导入。二是使用 iOS 的整机迁移或 iCloud 云备份恢复——只要你在系统设置里为该应用开启了备份，恢复时数据会一并带过去。Two routes. Export a backup on the old device and AirDrop it across, then import it in the app. Or use iOS device-to-device transfer or an iCloud Backup restore — as long as backup is enabled for that app in Settings, the data comes along.
删除应用会发生什么？What happens when I delete an app?
iOS 会一并删除该应用的沙盒容器与钥匙串条目，也就是说应用内的所有数据都会消失，且无法找回。删除前请务必先导出备份。iOS removes the app’s sandbox container and Keychain items with it, so everything inside is gone and cannot be recovered. Always export a backup first.
忘记密码/丢失数据，你们能帮我恢复吗？Can you recover my data if I lose it?
很遗憾，不能。我们手上没有你的任何数据副本，这既是隐私承诺的结果，也意味着我们在技术上无从恢复。这个取舍我们希望提前讲清楚。Unfortunately not. We hold no copy of your data — that is what the privacy promise means in practice, and it also means recovery is technically impossible on our side. We’d rather be upfront about that trade-off.
应用支持哪些语言？Which languages are supported?
六款应用界面均支持简体中文。Reflib BW 另有繁體中文（香港）与 English，Reflib CAL 提供繁體中文与 English，Reflib Mail 提供 English。其余应用目前为简体中文界面。All six ship a Simplified Chinese interface. Reflib BW also offers Traditional Chinese (Hong Kong) and English, Reflib CAL offers Traditional Chinese and English, and Reflib Mail offers English. The others are Simplified Chinese for now.
这些应用会不会哪天开始收集数据？Might these apps start collecting data one day?
如果某项新功能确实需要联网，我们会在隐私政策中明确写出来，并在应用内以显著方式告知，而不是悄悄改掉网页了事。不设账号、不接分析 SDK 是我们的设计前提，不是随版本浮动的策略。If a new feature genuinely needs the network, we will spell it out in the privacy policy and surface it prominently inside the app rather than quietly editing this website. No accounts and no analytics SDKs is a design premise here, not a policy that drifts between releases.
常见状况Things that go wrong
Reflib DNS 提示凭据无效或权限不足Reflib DNS says the credential is invalid or lacks permission
先在 Cloudflare 控制台确认 Token 未过期且未被吊销，然后检查它的权限范围是否覆盖你要操作的 Zone。只读 Token 无法修改记录，缺少 Zone 设置权限则无法清缓存或开启开发模式。修改权限后需要在应用内重新「测试连接」。Check in the Cloudflare dashboard that the token hasn’t expired or been revoked, then verify its scope covers the zone you’re acting on. A read-only token can’t edit records, and without zone settings permission it can’t purge cache or enable development mode. After changing permissions, run “test connection” again in the app.
Reflib Mail 登录失败或反复要求重新授权Reflib Mail fails to sign in or keeps asking to re-authorise
最常见的原因是企业租户禁止未审批的第三方应用接入，需要 IT 管理员授权。其次是刷新令牌因长期未使用或管理员策略而失效，退出登录后重新授权即可。若登录页面无法弹出，请检查系统是否限制了应用打开网页会话。The usual cause is a corporate tenant blocking unapproved third-party apps, which needs your IT administrator to grant consent. Next most common is a refresh token invalidated by disuse or by admin policy — sign out and authorise again. If the sign-in sheet never appears, check whether the system is restricting web sessions for apps.
Reflib PWD 的自动填充不出现在键盘上方Reflib PWD AutoFill doesn’t appear above the keyboard
请到 iOS「设置 → 通用 → 自动填充与密码」中，确认已开启密码自动填充并勾选了 Reflib PWD。首次启用后建议重启一次设备。另外请确认条目中保存的网址与你正在登录的站点匹配。In iOS Settings → General → AutoFill & Passwords, make sure password AutoFill is on and Reflib PWD is ticked. A device restart after first enabling it helps. Also check that the URL saved on the entry matches the site you’re signing in to.
提醒通知没有按时出现Reminders don’t arrive on time
先确认在 iOS「设置 → 通知」中允许了该应用发送通知，并检查是否处于「专注模式」。另外 iOS 限制每个应用最多约 64 条待发通知，如果你的事件或域名数量很多，较远的提醒会等前面的发完再排队。First confirm the app is allowed to send notifications in iOS Settings → Notifications, and check whether a Focus mode is active. Also, iOS caps pending notifications at roughly 64 per app, so with a large number of events or domains the more distant reminders queue up behind the nearer ones.
Reflib BW 上某个网站显示异常A site renders incorrectly in Reflib BW
大多是拦截规则误伤。在该站点的偏好设置里临时关闭内容拦截试试，其他站点不受影响。如果关闭后仍有问题，可尝试切换到桌面版请求。确认是规则误报的话，欢迎把网址发给我们。Usually a blocking-rule false positive. Turn content blocking off for that site in its per-site settings; other sites are unaffected. If the problem persists, try requesting the desktop version. If you’ve confirmed it’s a bad rule, send us the URL.